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info@kica-academy.com

Return Policy

KICA ACADEMY SL

This Refund Policy applies to purchases made on kica-academy.com and must be read together with our Terms of Service.

Seller:
KICA ACADEMY SL
NIF: B22594782
VAT: ESB22594782
CALLE JERICO NUM 18, 08035 BARCELONA, SPAIN
Email: info@kica-academy.com

1. General provisions

This Refund Policy distinguishes between different types of products offered by KICA ACADEMY SL, as refund rights and conditions vary depending on the nature of the product.

This policy applies to the following product categories:

  • Electronic Books (Digital Products)
  • Online Classes and Educational Programs

Mandatory consumer rights under applicable law remain unaffected.

2. Electronic Books (Digital Products)

2.1 Nature of the product

Electronic books (“eBooks”) are digital content supplied in electronic form and delivered via download and/or access through a user account and/or email.

By purchasing an eBook, the customer acquires a limited, non-exclusive, non-transferable license for personal, non-commercial use, not ownership of the content.

2.2 Right of withdrawal (EU Consumers)

In accordance with Directive 2011/83/EU, EU Consumers generally have a statutory right of withdrawal within 14 days from the date of conclusion of the contract.

However, this right does not apply to digital content once performance has begun, provided that:

  • the customer has expressly requested immediate access to the digital content; and
  • the customer has acknowledged that the right of withdrawal is lost once access or download begins.

2.3 Refunds for eBooks

Refunds for eBooks are not provided once:

  • the download link has been delivered; or
  • access to the eBook has been granted through a user account,

except in the following limited circumstances:

  • Technical issues that prevent access to or use of the eBook (for example, a corrupted file or inaccessible download).

In such cases, KICA ACADEMY SL will first attempt to resolve the issue by re-sending the file or restoring access. If the issue cannot be resolved within a reasonable time, an appropriate refund may be issued.

Refunds are not available for:

  • change of mind after access is granted;
  • lack of use of the eBook;
  • dissatisfaction with content style, format, level, or subjective expectations.

3. Online Classes and Educational Programs

3.1 Nature of the service

Online classes, workshops, and educational programs (“Classes”) are digital services that may include pre-recorded materials, live sessions, assignments, community access, or a combination thereof.

3.2 Right of withdrawal (EU Consumers)

Where applicable, EU Consumers may have a statutory right of withdrawal within 14 days from the date of purchase, unless:

  • the service has begun with the customer’s prior express consent; and
  • the customer has acknowledged that the right of withdrawal is lost once the service begins.

Granting access to class materials, recordings, platforms, or live sessions may constitute the start of service provision.

3.3 Refunds for Classes

Refund eligibility depends on the stage of service provision:

  • Before access or participation begins
    A refund may be granted if the request is submitted within the applicable statutory withdrawal period.
  • After access to materials or participation has begun
    Refunds are generally not available, except where required by mandatory law or in exceptional circumstances (for example, verified technical impossibility to access the service).

Refunds are not provided for:

  • failure to attend live sessions;
  • failure to complete the program;
  • lack of time, motivation, or engagement after access has been granted.

4. How to request a refund

To submit a refund request, please contact us at info@kica-academy.com and include the following information:

  • full name used for the purchase;
  • email address used for the order;
  • product name (eBook or Class);
  • order date and payment reference;
  • a brief description of the issue (if applicable).

Incomplete requests may delay processing, but do not automatically invalidate statutory consumer rights.

5. Refund processing

Where a refund is approved:

  • refunds are processed within 14 days from the date of confirmation;
  • refunds are made using the same payment method used for the original transaction, unless otherwise agreed.

For EU Consumers exercising a lawful right of withdrawal, refunds are issued in full, in accordance with applicable consumer protection laws.

6. Final provisions

This Refund Policy applies in conjunction with the Terms of Service of KICA ACADEMY SL.

In the event of any inconsistency between this Refund Policy and the Terms of Service, mandatory consumer protection laws shall prevail.

KICA ACADEMY SL reserves the right to publish product-specific refund terms on individual product pages, provided such terms comply with applicable law.